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All missed sessions with less than 24 hours notice are chargeable. If sessions are cancelled with less than 24 hours notice the full fee is still due. 

To gain the most effective results from therapy appointments need consistent and regular attendance. 

It is important that sessions are attended punctually because we are unable to extend your session time beyond your booked slot if you are late. 

If you are 20 minutes late the session will be cancelled and all fees will be due. 

If lateness is persistent and there is poor attendance it will have a detrimental effect on your progress and make our therapeutic relationship unworkable.

Remote clients by telephone or Zoom will be sent a payment link to pay by card, ApplePay etc or an invoice to pay by bank transfer if preferred. You will be asked how you wish to pay. Please note that any outstanding fees must be paid before the next session.

As registered members of the BACP (British Association of Counselling & Psychotherapy) our therapists adhere to the ethical guidelines and as such comply to rigorous standards. Katie is also a member of BPS (The British Psychological Society). We are both affiliated members of the NCS too (National Counselling Society).

When you start therapy you will be provided with a therapeutic agreement which details how to make a complaint to the governing bodies involved if ever necessary.

Thrive is not available for crisis support or for contact in between sessions other than to book or cancel appointments. 

If you are suicidal please contact either 999 or the Samaritans on 0845 7909090.